FAQ
Answers before you hand over a workflow.
If your question is not here, send the actual process and we can discuss the boundary.
What is the starting price?
From A$490 one-off setup + from A$49/month. Prices in AUD. No GST is charged: SecondFirst Pty Ltd is not registered for GST. One assistant, one workflow, setup, training and monthly maintenance. Small agreed changes to the existing workflow are included. Anything larger is quoted before work starts.
Where does my data go?
It depends on the workflow and provider you choose. We discuss which information the assistant can access and whether a hosted or local setup fits. We do not claim that a setup is risk-free.
Do I pay for the AI model or subscription?
You pay model or subscription fees directly to your AI provider. We do not resell usage or store your passwords or tokens. You are responsible for following the terms of the AI services you use.
Do I need to buy hardware?
No hardware is required for the starting remote package. Local or private setups may need hardware and are scoped separately.
How long does setup take?
Timing depends on the workflow, access and review needed. We confirm the scope and timing in writing rather than promising a fixed duration.
Who maintains the assistant?
The monthly service covers agreed checks. Small agreed changes to the existing workflow are included. Anything larger is quoted before work starts.
How soon will you reply to an enquiry?
We reply to enquiries within 2 business days.
Can I cancel?
Monthly maintenance is month to month, with no lock-in contract. Cancel any time; it stops at the end of the current billing month. Your accounts and hardware stay yours. The handover identifies dependencies and how to pause the workflow.
Do you work across Melbourne?
Melbourne, Victoria. Remote service now; on-site bookings opening soon.
Do you carry insurance?
Before the first on-site appointment, the required public liability, professional indemnity and police-check arrangements must be in place. Ask us about the current appointment status.
Do you provide professional advice?
No. We provide setup and workflow guidance. You remain responsible for professional, legal, financial, health or other regulated decisions.